May 09 2020
As I type this post, our water is not working. This has happened before, so hearing the sounds of rattling pipes as the water pressure has been reduced to a drip is a common sound for any homeowner. As part of the troubleshooting process, I took it to Twitter as that remains my destination of …
Permanent link to this article: https://www.carlferrara.com/lessons-from-a-water-main-break-customer-empowerment-in-action/
Jan 31 2013
Twitter, the platform that transformed the way we communicate into 140-character snippets, recently rolled out an iOS mobile application that enables anyone to convey a slice of their life in a 6 second video. Aptly titled, Vine has already hit some records in downloads and shows tremendous potential. After a few minutes of testing this …
Permanent link to this article: https://www.carlferrara.com/vine-packaging-your-life-in-six-seconds/
May 17 2011
For many years, I’ve struggled to find the right tool for monitoring social media activity. From knowing the top tweets, posts, comments, likes and media, I always found myself pulling data from multiple sources and making that reporting cocktail in the end. Before diving into these applications, I would recommend creating a strategy first that …
Permanent link to this article: https://www.carlferrara.com/social-media-monitoring-tools/
Jan 05 2011
Twitter is all about following others but with over a hundred million Twitter users, the real challenge is finding the right followers that meet your interests. In addition to the helpful built-in “Suggestions for You” functionality in Twitter, here are some helpful tools to help you find and mange followers as well as associated groups …
Permanent link to this article: https://www.carlferrara.com/are-you-following-me/
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