May 09 2020
As I type this post, our water is not working. This has happened before, so hearing the sounds of rattling pipes as the water pressure has been reduced to a drip is a common sound for any homeowner. As part of the troubleshooting process, I took it to Twitter as that remains my destination of …
Permanent link to this article: https://www.carlferrara.com/lessons-from-a-water-main-break-customer-empowerment-in-action/
Oct 28 2013
We all know about hashtags, as they have become an integral part of every touch point with users. From TV commercials and print ads to social campaigns and sporting events, they are everywhere and continue to evolve. For most users, the process of finding the right hashtag for the right initiative can sometimes be a …
Permanent link to this article: https://www.carlferrara.com/hshtags-com-gets-an-a-for-effort/
Jan 05 2011
Twitter is all about following others but with over a hundred million Twitter users, the real challenge is finding the right followers that meet your interests. In addition to the helpful built-in “Suggestions for You” functionality in Twitter, here are some helpful tools to help you find and mange followers as well as associated groups …
Permanent link to this article: https://www.carlferrara.com/are-you-following-me/
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